Yesterday I had a small discussion in the comments of https://tex.stackexchange.com/q/134974/18674. It turned out that the problem was caused by an old version of a package that had changed some of its commands and therefore the example code on the web did not work as intended. During this "discussion" I could finally point the OP into the right direction and made him/her find the problem in the installation.
Now comes my problem: as the solution has nothing to do with the initial problem I would vote to close this question but I'm unsure about the reason to give. I'm torn between "unclear what you're asking" and "too broad" but neither of them really fits. Any advice? And does it make sense at all to close this question?